The Firm
This is an excellent opportunity to join HFW, a leading international law firm with a strong footprint in the Asia-Pacific region and a long-standing history in international commerce. HFW offers excellent opportunities for professional development and growth, with a diverse and collaborative team of over 700 lawyers, including 180 partners, and over 400 business services professionals based in offices across the Americas, Europe, the Middle East, and Asia Pacific.
HFW prides itself on its deep sector-focused expertise and its entrepreneurial, creative, and collaborative culture. We are, unapologetically, true sector experts. Clients come to us because of our deep industry knowledge and ability to talk their language. Bearing the commercial solution in mind, we underpin our advice with a solid foundation of legal expertise. Come join us and be a part of our growing Singapore office, dynamic team environment, and create impactful work.
Job Description
The Role
This role is responsible for the proactive management of outstanding debtors and billing processes across designated industry groups and clients. The Revenue and Credit Controller plays a key part in maintaining optimal debtor days, ensuring billing accuracy, and supporting the firm’s financial operations.
Key Responsibilities Credit Control & Collections
Build and maintain effective working relationships with internal and external stakeholders to support the firm’s debt cycle.
Collaborate with partners to define and execute collection strategies for outstanding invoices.
Liaise with clients to chase overdue payments, issue statements, and resolve queries via appropriate communication channels.
Maintain accurate and timely records of collection activity.
Monitor payment patterns and recommend preventative actions to mitigate risk.
Identify and escalate potential financial risks to the firm.
Ensure adherence to firm policies and procedures in all credit control activities, meeting cash collection and debtor day targets.
Conduct regular reviews of debtor balances to identify potential write-offs.
Apply commercial judgement to advise on best practices for efficient and effective collections.
Cashiering
Receive and record client payments, ensuring accurate application to outstanding invoices.
Maintain schedules for multi-payer invoices for efficient debt chasing and ensure accurate payment allocation.
Billing Operations
Collaborate with the Matter Teams and the Accounts & Finance team to ensure timely and accurate invoice generation, including verification of client details, matter codes, and billing payor.
Assist in resolving billing disputes, coordinating with fee earners and clients to clarify and amend invoices.
Ensure all bills are dispatched in accordance with policy deadlines.
Support, monitor, and resolve issues related to eBilling processes.
Trust Account
Post incoming trust accounts funds accurately and in a timely manner.
Review trust account balances and identify appropriate allocations against outstanding debts.
Execute bank transfers of Trust account to settle client debts as required.
Reporting & Analysis
Hold monthly Working Capital meetings with Matter Partners to review WIP for billings and Debt for collections.
Internal Support
Provide guidance and support to fee earners and PAs on billing and credit control procedures.
Undertake any other ad hoc tasks as required.
Desired Skills and Experience
Key Skills & Experience Required
Minimum of 2 years’ experience in credit control within a professional services environment.
Strong written and verbal communication skills; tactful and diplomatic.
Confident and resilient, able to challenge practices while maintaining professionalism.
Ability to engage credibly with staff and clients, offering collaborative support and constructive challenge.
Proactive and self-motivated, with strong organisational and prioritisation skills.
Numerate and IT literate; experience with Excel and Elite 3E practice management system is advantageous.
Highly client-focused with a commitment to service excellence.
Knowledge of SRA Accounts Rules preferred.
Familiarity with accounting procedures, client ledgers, disbursements, and office accounts.
Additional Information
Kindly note that this job description is not contractual. It will be reviewed periodically and may be amended or altered to meet the needs of the firm.
If you are looking to develop your career working with a leading international law firm, with a high performing and supportive team or if you are looking for a change of setting to enhance what you can offer, then contact us for a confidential discussion by forwarding a cover letter and resumé to SPrecruitment@hfw.com.
HFW aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will be considered only on merit and the applicant's suitability to meet the requirements of the role.
HFW collects and processes personal data relating to job applicants to manage its recruitment process. The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For information on how the firm will process your data, please see our Privacy Notice on our website (www.hfw.com/Privacy-Notice), in the section "What we collect and how we use it".