HFW is a sector focused global law firm with a focus on construction, shipping, aerospace, commodities, corporate & commercial and insurance. We have over 700 lawyers working across Australia, Asia, Europe, Middle East and the Americas. With a progressive approach to our roles in commercial business, thinking creatively and pragmatically to support our clients, we are dynamic, entrepreneurial and leaders in our specialist areas.
In Australia, we have 4 offices in Melbourne, Sydney, Brisbane and Perth and around 210 team members.
There are two aspects to this role as both the key Office Services lead in the Melbourne office (with 1 direct report) as well as co-ordinating the national Office Services team (Office Administrators across Melbourne, Sydney, and Perth) to ensure the smooth running of our offices and consistent employee experience. As well as the day to day activities across the Melbourne office, you will have a focus on continuous improvement of office services and facilities, manage budgets, support social and internal events, and be the first point of contact for critical incidents in the Melbourne office. The role may also involve some project work, such as office refits/moves and supporting overflow activities across offices.
Key Responsibilities
Co-ordinate Office Services functions nationally, ensuring prompt, efficient, and reliable service
Lead, mentor, and support a team of Office Administrators across multiple locations
Oversee office budgets for staff subsistence, supplies, and event catering; approve office invoices
Collaborate with social committees on events across Australian offices, and offer on the ground support in Melbourne
Liaise with building management on services, security, and access
Communicate building and precinct activations, social events, and office processes
Liaise with employees and partners to address urgent requests and coordinate with admin support across offices particularly for events
Review and improve office processes and procedures for best practice
Identify training needs for direct reports and ensure ongoing development
Manage relationships with key suppliers, ensuring budget, quality, and sustainability goals are met
Act as the first point of contact for critical incidents in the Melbourne office
Provide support for overflow office services activities and project work as required
Desired Skills and Experience
About You
You will thrive in this role if you have:
Experience in facilities or office management, ideally in a professional services environment
People management or team leader experience
Strong organisational, planning, and problem-solving skills
Excellent interpersonal, verbal, and written communication skills
Service-oriented approach and attention to detail
Ability to undertake occasional travel or work outside usual hours
What's in it for you?
If you're eager to join a friendly team in a positive environment, this opportunity could be ideal for you. As well as a friendly, down-to-earth group of colleagues, we offer the following benefits:
Market-competitive remuneration package
Employee Referral Incentives
Health & Wellbeing initiatives, such as annual flu vaccinations, access to the Employee Assistance Program, free subscriptions to wellbeing apps, and subsidised sporting activities
An active employee-led Social Committee, organising regular events in all our offices
The ability to purchase additional annual leave and access our Paid Parental Leave (26 weeks)
Beautiful office in the CBD with excellent end-of-trip facilities
A welcoming, supportive, and collaborative work environment
What's next?
If this sounds like an opportunity for you, apply online with your CV and a brief cover letter outlining why you are interested in this role. We would love to hear from you! For any questions, please contact: Maarja Kamar, HR Consultant - maarja.kamar@hfw.com.